Questions & Answers
A little guidance on ordering, finding your size and caring for your jewelry.
Orders & custom pieces
When will I get my order?
Each piece is handmade, so please allow up to 21 business days for production.
Shipping time will be added to the production time, according to your selected shipping method.
If you need your jewelry by a specific date, please contact us before ordering and we’ll check what’s possible.
What is a made to order piece?
A made to order piece is a piece created specifically according to your order, including custom sizing, stone selection, or any other modification to the original design.
What materials do we use?
Our jewelry is made from 925 sterling silver or 925 sterling silver plated with 18K gold at a thickness of 3 microns, known as gold vermeil.
Do you offer custom made jewelry?
At the moment, we do not regularly offer custom made jewelry. However, you are welcome to contact us with special requests, and we will be happy to see what is possible.
Sizing & care
Can I shower with my jewelry?
925 Sterling Silver – You can shower with your silver jewelry. Water and mild soap can help keep it clean. However, to preserve its finish over time, we recommend avoiding prolonged contact with chlorine, cleaning products, and other chemicals.
Gold-Vermeil Jewelry – To keep your jewelry in its original condition for as long as possible, we recommend avoiding contact with water, cleaning products, chemicals, sweat, perfumes, and lotions.
Is there a warranty on the jewelry?
925 sterling silver jewelry is covered by a one-year warranty from the date of purchase.
Gold-Vermeil jewelry is not covered by warranty. If needed, the piece can be sent to us for replating at the cost of the plating service only.
The warranty does not cover breakage, tearing, loss of the jewelry, or loss of any part of it.
I ordered a ring in the wrong size. What can I do?
Please contact us with your order details so we can check whether an exchange or adjustment is possible. Non-custom pieces may be exchanged within 14 days of receipt, subject to their condition.
For a ring made to your specific measurements or requirements, the options depend on the customisation and whether production has begun. In some cases, a small increase in size may be possible. Your rights in the event of a defect or non-conformity are not affected.
How can I clean my jewelry?
Read the full jewelry care guide for cleaning instructions for sterling silver and gold vermeil.
Shipping & payment
Where do you ship?
Home delivery within Israel costs ₪40. Delivery takes 3–5 business days after your order is handed to the courier, or up to 7 business days for remote areas, subject to the courier’s service area.
Please contact us before ordering to check delivery to a specific location.
How will I know when my order has been shipped?
Your order confirmation is sent to the email address provided at checkout.
After your order is handed to the courier, you may receive an SMS from the courier with delivery details and tracking information.
Can I pick up my order?
Free pickup is available from Tel Aviv or Alonei Abba, by prior arrangement only. We will contact you when your order is ready to arrange collection.
Returns & gift cards
Can I return or exchange my purchase?
Yes, we accept returns and exchanges in accordance with our policy. Made-to-order pieces cannot be returned or exchanged. For full details, please see our Returns & Exchanges Policy here.
How do BARSHA gift cards work?
BARSHA gift cards include a unique code and are valid for 5 years from the date of purchase.
Enter the code at checkout, or present it at BARSHA sales, fairs and events. The balance can be used across multiple purchases until it is used up or the card expires.
If your purchase costs less than the remaining balance, the rest stays on the card for a future purchase. If it costs more, pay the difference using another payment method available at checkout. The balance can also cover shipping charges.
Gift cards can also be used during sales and promotions unless the specific promotion states otherwise.